Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.panachechocolatier.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device. This may include information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
As you browse the Site, we also collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. This automatically collected information is referred to as “Device Information.”
We collect Device Information using technologies such as cookies and log files. Cookies are data files placed on your device or computer and often include an anonymous unique identifier. Log files track actions occurring on the Site and collect data such as your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. This information is referred to as “Order Information.”
When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information we collect to fulfill orders placed through the Site. This includes processing payment information, arranging for shipping, and providing invoices or order confirmations.
We also use Order Information to communicate with you, screen orders for potential risk or fraud, and provide you with information or marketing related to our products or services.
Device Information is used to help screen for potential risk and fraud, particularly through IP address analysis, and to improve and optimize the Site by understanding how customers browse and interact with it.
Sharing Your Personal Information
We share your Personal Information with third parties to help us operate our business and provide our services. For example, we use Google Analytics to better understand how customers use our Site. Google uses your Personal Information in accordance with its own privacy policies.
If your order requires third-party delivery services, we may share necessary personal information with courier companies to ensure accurate and successful delivery.
We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.
Behavioral Advertising
We use Personal Information to provide targeted advertisements or marketing communications that may be of interest to you. This may include advertising through platforms such as Google, Facebook, TikTok, Snapchat, Twitter, or other advertising networks.
If you do not consent to tracking or targeted advertising, please refrain from browsing or using the Site.
Your Rights
You have the right to request access to the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us using the details provided below.
We process your information to fulfill contracts we may have with you, such as processing an order, or to pursue our legitimate business interests as outlined in this policy.
Data Retention
When you place an order through the Site, we retain your Order Information for our records unless and until you request that this information be deleted.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, or legal and regulatory requirements. Any updates will be posted on this page.
Contact Us
If you have questions or require more information about our Privacy Policy, please contact us at info@panachechocolatier.com.